Terms of Service

For the purposes of these Terms:

• “Service” means the Coachero web, mobile, and Telegram-bot applications, available at coachero.app and related domains.
• “Operator”, “we”, or “us” means Individual Entrepreneur (ФОП) Zhura Serhii Serhiiovych, Ukrainian taxpayer number (РНОКПП) 3636304790, registered in Ukraine.
• “Trainer”, “you”, or “User” means the personal trainer or coaching business that registers an account.
• “Student” means an individual the Trainer adds to the platform to receive coaching services.
• “Subscription” means a paid plan (Pro) granting access to features beyond the Free tier.

By creating an account, signing in, or otherwise using the Service, you confirm that you have read, understood, and accept these Terms and our Privacy Policy.

Coachero is software that helps personal trainers manage their coaching business: schedule bookings, design and version training programs, track student progress, communicate via Telegram and SMS, and use AI-assisted tools (Coach AI) to draft programs and summaries.

We provide the platform; you provide the coaching expertise. The Service is provided “as is” and is intended for use by qualified personal trainers operating in compliance with applicable Ukrainian regulations.

Accounts are created using a Ukrainian mobile phone number, verified via a one-time SMS code. We do not use passwords.

You are responsible for the security of the phone number associated with your account and for all activity carried out from your account. Notify us immediately at hello@coachero.app if you suspect unauthorised use.

Coachero offers two tiers at v1:

• Free — permanent, with limits on the number of students and AI generations.
• Pro — ₴599 per month, with the full feature set for an individual trainer.

Pro subscriptions purchased on the web are billed monthly in Ukrainian hryvnia (UAH) via Monobank acquiring. Pro subscriptions purchased through the iOS or Android app are billed by Apple or Google in line with their respective in-app purchase terms.

Prices may change with at least 30 days’ notice. Existing subscribers keep the prior price for their next two billing cycles after a price change.

New accounts receive a 14-day free trial of Pro. No payment card is required to start the trial. At the end of the trial, the account reverts to Free unless you choose to subscribe.

You may cancel your Subscription any time from Settings → Billing. Cancellation takes effect at the end of the current billing period; you keep Pro features until then.

We do not provide pro-rata refunds for unused portions of a billing period. We may make exceptions for service outages, billing errors, or force-majeure events at our discretion.

You agree not to use Coachero for:

• spam, harassment, or abusive contact with students or third parties;
• distribution of malware or attempts to compromise the Service or other users;
• illegal content or content infringing third-party rights;
• any activity that violates Ukrainian law or the law of your jurisdiction.

We may suspend or terminate accounts that breach this clause without refund.

You retain all rights to the content you create in Coachero (programs, notes, photos, messages). By using the Service you grant us a non-exclusive licence to host, process, and display that content solely as needed to provide the Service to you.

You are responsible for obtaining your students’ informed consent before adding their personal data (name, phone, photos, measurements, training history) to the platform. In relation to your students, you act as the data controller; we act as a data processor on your behalf. See the Privacy Policy for details.

Coach AI uses Anthropic Claude models to draft programs, summaries, and replies based on the context you provide. AI output is a suggestion, not professional advice. You are solely responsible for reviewing and approving AI-generated content before applying it to a student’s training plan. We do not warrant the accuracy, completeness, or fitness-for-purpose of AI output.

Coachero is a software tool. We are not a fitness, medical, or nutritional advisor. Any training programs, exercises, or assessments produced through the Service reflect the professional judgement of the Trainer using the platform. We are not liable for any injury, illness, or other adverse outcome arising from training conducted with Coachero. Trainers are responsible for ensuring their professional practice complies with applicable Ukrainian regulations.

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance is announced in advance where possible. We are not liable for losses caused by downtime, third-party service failures (e.g. Monobank, Anthropic, Telegram, AWS), or events outside our reasonable control.

Coachero, the Coachero brand, the source code, the user interface, and all related design and documentation are the property of the Operator. Nothing in these Terms transfers ownership of our intellectual property to you.

Termination by you. You may terminate your account any time via Settings → Privacy → Delete account, or by emailing hello@coachero.app.

Termination by us. We may terminate or suspend accounts for material breach of these Terms, with reasonable notice except in cases of illegal activity, fraud, or abuse.

Changes to these Terms. We may update these Terms from time to time. For material changes affecting paid subscribers, we will email account holders at least 14 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Governing law and disputes. These Terms are governed by the laws of Ukraine. Disputes that cannot be resolved by direct contact (hello@coachero.app) shall be submitted to the competent Ukrainian courts at the registered address of the Operator.

Operator. Individual Entrepreneur (Фізична особа-підприємець) Zhura Serhii Serhiiovych, Ukrainian taxpayer number (РНОКПП) 3636304790, registered address: 52 Ihor Sikorsky St., Novovolynsk, Ukraine.

Contact. hello@coachero.app.